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The Impact of Mode and Mode Transfers on Commuter Stress, Phase 2

Project Objective

The primary objective of this study is to increase our understanding of degree of stress experienced by mass transit commuters and the impact of that stressful experience on commuters- lives, psychologically and psycho physiologically, at work and at home. We also seek to better understand the individual and trip factors and conditions that can serve to increase or ameliorate stress from the trip.
 

Total Quality Management Project for PATH

Project publications may be ordered by contacting Dr. Ellen Thorson.

Overview

As part of the assessment of the PATH corporation's readiness to adopt Total Quality Management (TQM) system, it is necessary to determine how PATH is currently performing (e.g. providing service), how this performance has changed over the past several years (continued improvements, static, or continued decline), and how PATH performance compares to peer properties.

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