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Year - 1993

An Assessment of Educational and Training Needs of Public Transportation Managers in New York and New Jersey

Management may be the last major profession where practitioners acquire their
skills, standards, and values principally through on-the-job training. The majority of
current managers in industry, government, education, and public services learned to do
managerial work by whatever means their particular organization provided. Often this
involved mentoring, sometimes a training course in management or supervision, but more
often the new manager was left to figure it out on his or her own. Sometimes this

Total Quality Management Project for PATH

Project publications may be ordered by contacting Dr. Ellen Thorson.

Overview

As part of the assessment of the PATH corporation's readiness to adopt Total Quality Management (TQM) system, it is necessary to determine how PATH is currently performing (e.g. providing service), how this performance has changed over the past several years (continued improvements, static, or continued decline), and how PATH performance compares to peer properties.

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