Dawn Stewart-Riles is a pursing her Masters of Science degree in Transportation Management at Polytechnic Institute of New York University. The program focuses on the operations and management of transportation. Ms. Stewart completed her undergraduate degree in Liberal Arts with a concentration in Public Administration and Labor Studies at City College of New York.

In addition, she is an active member of Women for Advancement in Transportation (WTS) and recently completed the 2012 WTS Mentoring Program as an apprentice. She is currently a Station Supervisor II with New York City Transit working in the Office of Station Programs. Her office serves as a liaison between the division of Station Environment & Operations and CPM for all capital work impacting our 468 train stations and some outside projects. The office of Station Programs provide operational input in the planning, designing and construction phases of Capital and Special projects. As member of the division of Station Environment & Operations team, the goal is to provide safe, clean and reliable service to over 5 million daily customers, as well as exceptional customer service.

New York City Transit is one of the largest metropolitan transportation systems in the United States. Recent challenges of improving customer service for the organization’s daily public transportation users inspired me to pursue a graduate degree in order to be better equipped in addressing those challenges.

Her goals are:

1. To contribute to the improvements being made in operations and management in New York City.
2. Work towards providing customers with an improved and exceptional customer service experience as well as change the public’s perception of our great transportation system and provide an improved and exceptional customer experience.

Agency Coordinator: Dr. Elena Prassas, New York City Transit (NTCT)